Shipping policy
SHIPPING POLICY
At NovaVirel, we are committed to providing a clear and reliable shipping experience. We offer free shipping on all orders.
We currently ship to the United States. At this time, we do not offer international shipping outside of this region.
Delivery Times
Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
Order handling time: 1 to 4 business days (Monday to Friday).
Transit time: 6 to 12 business days (Monday to Friday).
Estimated delivery time: 7 to 16 business days.
Please note that delivery times are estimates and may vary depending on location, carrier delays, or external factors.
Carrier Services
We work with trusted logistics partners to ensure safe and efficient delivery, including:
UPS
FedEx
USPS
DPD
The carrier used will depend on your location and order details.
Shipping Costs
Free Shipping: All orders qualify for free shipping with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or incorrect shipments, please contact our customer support team as soon as possible. We will assist you in resolving the issue.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through our Track Your Order page.
Questions
For more information, please visit our FAQ page or contact our support team.
Contact Information
We'd love to hear from you! Whether you have questions, need assistance, or simply want to share your thoughts, we're here to help. Please reach out to our friendly support team who thrives to respond within 24 hours during opening hours.
Email address: support@novavirel.com
Phone number: +1 4353096577
Store name: Novavirel
Company name: Pure Nordic wear
Company Address: Janssensstraat 90 5735AG, Aarle-Rixtel Noord-Brabant, The Netherlands
Warehouse Address: 410 S 100 E, Monroe, UT, 84754, United States
Kvk: 95880445
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We will respond your email within 24 hrs (Mon–Fri) - weekend messages answered Monday.