Shipping Policy

SHIPPING POLICY

At Nova Virel, we are committed to providing a clear and reliable shipping experience. We offer free shipping on all orders.

We currently ship to the United States. At this time, we do not offer international shipping outside of this region.

Delivery Times

Order Cutoff Time: 5:00 PM ET. Orders placed after this time will be processed on the next business day.
Order Processing Time: 1–4 business days (Monday–Friday).
Transit Time: 6–12 business days (Monday–Friday).
Estimated Delivery Time: 7–16 business days.

Please note that delivery times are estimates and may vary depending on location, carrier delays, or external factors.

Carrier Services

We work with trusted logistics partners to ensure safe and efficient delivery, including:

UPS
FedEx
USPS
DPD

The carrier used will depend on your location and order details.

Shipping Costs

Free Shipping: All orders qualify for free shipping with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or incorrect shipments, please contact our customer support team as soon as possible. We will assist you in resolving the issue.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through our Track Your Order page.

Questions

For more information, please visit our FAQ page or contact our support team.

Contact Information

We'd love to hear from you! Whether you have questions, need assistance, or simply want to share your thoughts, we're here to help. Please reach out to our friendly support team who thrives to respond within 24 hours during opening hours.

Email Address: support@novavirel.com
Phone Number: +1 4353096577

Store Name: Nova Virel
Company Name: Pure Nordic Wear
Company Address: Janssensstraat 90 5735 AG, Aarle-Rixtel Noord-Brabant, The Netherlands
Warehouse Address: 280 Getty Ave, Clifton, NJ 07011, United States
Chamber of Commerce (KvK): 95880445
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM ET

We aim to respond to all emails within 24 hours, Monday through Friday. Messages received over the weekend will be answered on Monday.