Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how NovaVirel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.novavirel.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date as required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.
We may use this information to:
Communicate with you
Provide, improve, and maintain our Services
Comply with legal obligations
Enforce our terms
Protect our business and users
What Personal Information We Collect
Information You Provide Directly
Contact details such as name, address, phone number, and email
Order details such as billing and shipping address, payment confirmation
Account information such as login credentials
Customer support messages and communications
Providing this information is optional, but may be required to use certain features.
Usage Data
We automatically collect certain data about your interaction with our Site, including:
Device and browser information
IP address
Pages visited and interactions
We use cookies and similar technologies for this purpose.
Information from Third Parties
We may receive information from third parties such as:
Shopify (platform provider)
Payment providers (for processing transactions)
Marketing and analytics partners
All third-party data is handled according to this Privacy Policy.
How We Use Your Personal Information
To Provide Services
Process orders and payments
Ship products
Manage your account
Handle returns and exchanges
Marketing and Advertising
Send promotional emails or messages
Show relevant advertisements
Security and Fraud Prevention
Detect and prevent fraud
Protect our platform and users
Customer Support and Improvements
Respond to inquiries
Improve user experience
Cookies
We use cookies to operate and improve our Site.
You can control cookies through your browser settings. Disabling cookies may affect functionality.
For more information: https://www.shopify.com/legal/cookies
How We Share Personal Information
We may share your data with:
Service providers (payment, shipping, IT, support)
Marketing partners
Affiliates
Legal authorities when required
We do not sell your personal information.
Third Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from minors.
Security and Retention
We take reasonable measures to protect your data, but no system is fully secure.
We retain personal data only as long as necessary for business or legal purposes.
Your Rights
Depending on your location, you may have the right to:
Access your data
Request deletion
Correct your data
Request data transfer
Withdraw consent
To exercise your rights, contact us below.
Complaints
If you have concerns about how we handle your data, please contact us. You may also file a complaint with your local data authority if applicable.
International Users
Your data may be processed outside your country, including by third-party service providers.
Customer Service
If you have any questions about this Privacy Policy, please contact our support team.
Contact Information
We'd love to hear from you! Whether you have questions, need assistance, or simply want to share your thoughts, we're here to help. Please reach out to our friendly support team who thrives to respond within 24 hours during opening hours.
Email address: support@novavirel.com
Phone number: +1 4353096577
Store name: Novavirel
Company name: Pure Nordic wear
Company Address: Janssensstraat 90 5735AG, Aarle-Rixtel Noord-Brabant, The Netherlands
Warehouse Address: 410 S 100 E, Monroe, UT, 84754, United States
Kvk: 95880445
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We will respond your email within 24 hrs (Mon–Fri) - weekend messages answered Monday.